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FAQ's

How Does My "VIP" Status Work?

YOU HAVE PREMIER ACCESS:Our VIP's have the benefit of LIVE/IN-PERSON Sessions OR Zoom with Dr. Vandy ANY DAY*

* Beat the crowd/ get the best available days/times.

* Extended Sessions (when no conflict/not guaranteed/solely @ Dr. Vandy's discretion).

* PRIORITY ACCESS TO DR. VANDY.

* VIP PROMOTIONS & DISCOUNTS ON COUPLES RETREATS, AND MORE!

(Look for our LOVEHAPPY Store for cool gear for lovers soon!)

*(Office closed Mondays).


Will I Get Text and Email Reminders?

Even though you have the option for IN-PERSON When you book on the calendar here you'll get a email with a zoom link to join your online session.

ALWAYS - ALWAYS - ALWAYS Text or call Dr. Vandy to request IN-PERSON session and when approved your name will be added to the guards gate.

(You will get an email with your zoom link in case you opt for ZOOM).

Reminders: TEXT & EMAIL 24 hours, 2 hours and 10 minutes before your session.

NOTE: It is your responsibility to attend sessions. L&H assumes no liability or responsibility for missed or late sessions for any reason.

BEST PRACTICE FOR IN PERSON: Because sessions start and end on time you should arrive at least 15 minutes early to allow time to enter through guards gate in the event there is a line. 

What's BEST PRACTICES For A Great ZOOM Session?

Remember to relax. Dr. Vandy is a highly trained relationship expert. He will guide you through the process. Other than being honest/transparent here's best practices:

1) After booking on calendar, check your email for your zoom link. (zoom link is also emailed 24 hrs, 2 hrs and 10 mins. before your session)

2) Log in 5 minutes EARLY. Turn on your mic and camera. Don't lose valuable session time fumbling around trying to access your session.Remember: All sessions start and end on time. 

3) Have a good WiFi signal in a comfortable PRIVATE space WITHOUT distractions. This is a therapy session.

4) FAMILIARIZE YOURSELF WITH ZOOM: know how to turn on your mic and camera. Visit https://zoom.us

What's BEST PRACTICES For IN PERSON Session?

GIVE YOURSELF EXTRA TIME: Dr. Vandy's home office is in a gated community and the guards gate can experience delays when there are many guests visiting the community. Give yourself an extra 15 Min. to ensure you get the benefit of a complete sessions, because all appointments start and end on time. 

Remember to relax.
Dr. Vandy is a highly trained relationship expert. He will guide you through the process. Other than being honest/transparent here's best practices:1) After booking on calendar, check your email for your zoom link. (You can always use this in case you change your mind about your IN PERSON)

Also, you'll get a text and email 24 hrs, 2 hrs and 10 mins. before your session.

IMPORTANT INFO:

No Show, Reschedule or Cancellation Policy:

NO SHOW POLICY: You will lose a session. No refund or rescheduling option.

RESCHEDULE POLICY: No penalty if rescheduled 24 hours before session. Request to reschedule MUST be by EMAIL: [email protected] ONLYNo text, call or other form of communication is acceptable.

CANCELLATION POLICY:
 Any cancellation inside the 24 hour period up to 31 minutes before scheduled session you will incur a $50.00 cancellation/rescheduling fee, as you have prevented someone else from booking. If you attempt to cancel or schedule 30 minutes or later see NO SHOW POLICY.

See complete terms and conditions below.

Are My Sessions Transferrable?

No. Only the individuals who completed an intake form when the package was purchased is eligible to use package promotion.

Are My Sessions Refundable?

No. However, the sessions owned or acquired do not expire. They are yours for life.

I Never Used ZOOM Do I Need Special Equipment?

Nope. A smartphone, computer, or tablet to access the Internet and you’re good to go. When you book here, you'll get a zoom link via email.

Familiarize yourself with zoom, sessions starts and end on time. Know how to turn on your camera or mic so you don't lose valuable time. Want a FREE ZOOM ACCOUNT? Click https://zoom.us.

WANT TO SAVE $50.00 ON YOUR NEXT PACKAGE OR FUTURE SESSION?! 

Share what you think about Dr. Vandy in a testimonial and take $50.00 off your next session.
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$50.00 OFF!*

Dr. Vandy is truly AMAZING!
He gets right to the point and builds the bridge to get us back to where we belong!

It helped bring light in a very dark time for me, and it helped me be able to breath...
HE'S 2nd TO NONE!

It's helping me deal with things about myself...I recommend couples counseling with Dr. Vandy. He's just A GREAT COUNSELOR!

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